PAYMENTS METHODS

Credit and Debit Cards

You can pay at 365rider with the following cards:

•  Switch/ Maestro
•  MasterCard
•  Visa
•  Visa Electron
•  By selecting the option ‘Pay by card’ at the checkout.

Paying with Klarna (Germany and Austria)

In cooperation with Klarna, we offer you the following payment options:

    1.-Pay later: Pay later service means you can pay for your purchase in full after it’s delivered.

    2Slice it: Is one of the options that may be offered to you. As well as giving you a flexible way to manage your payments, Slice it gives you the option to start paying for your goods after you have received them.

The first time you choose to buy with with Slice it, you will be asked to apply for a Klarna Account at the checkout phase. We will then carry out an affordability assessment. If you are approved we will then create your account. If you already have a Klarna account the order amount of any purchases you make with the Slice it option will be added to your total balance, provided the new purchase does not take you over your available credit limit. Payment information is processed securely by Klarna. All transactions take place via secure connections secured protected with the latest industry standard security protocols.

How Klarna works:

1. At checkout, select Klarna as your payment option and continue.

2. Enter simple information and know instantly if your purchase has been accepted.

3. Receive a confirmation email outlining your purchase, due date(s), and other useful information.

4. Contact Klarna customer service at any time with questions about your purchase.

PayPal

365rider offers an alternative secure payment method via PayPal.You can pay with PayPal without entering your debit or credit card details.

1. How can I use PayPal?

Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. You will then receive 2 emails, 1 from PayPal to confirm your payment and 1 from 365rider to confirm your order.

2. Can I use PayPal without opening a PayPal account? You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10.

3. PayPal errors Unfortunately sometimes there are problems creating or processing PayPal Orders. Here are some of the errors you might receive while creating your order:

If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order at 365rider. If you are not sure please log into your 365rider customer account. If the order does not appear there within 5 minutes then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from 365rider, please log into your account and check that the order was successfully created there. If it was not please Contact Us quoting your name, 365rider account email address, paypal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.

If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you reenter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem please contact PayPal.

'The buyer is restricted' - PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to 365rider. Please update your 365rider account with the card your wish to pay with then Contact Us for further help to do this.

'The buyer cannot pay, transaction rejected' - PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved and we can retry to process your order. Alternatively you may change your payment method and pay by card directly to 365rider. Please update your 365rider account with the card your wish to pay with and Contact Us if you require our assistance.

'The funding source is missing' - The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue . Alternatively you may change your payment method and pay by card directly to 365rider. Please update your 365rider account with the card your wish to pay with then Contact Us for further help to do this.

'Transaction refused due to risk model of the buyer' - PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively you may change your payment method and pay by card directly to 365rider. Please update your 365rider account with the card your wish to pay with then Contact Us for further help to do this.

GIFT AND PROMOTIONAL CODE

To redeem your gift or promotional voucher, please follow the steps below: Select the item(s) you wish to order and add them to your basket. Enter your voucher code in the ‘Discount’ box and press the ‘Add Code’ button to apply the discount to your order.

If your order does not meet the terms of the voucher a message will be displayed. You may need to modify your order for the discount to be applied.

Please then proceed to Checkout as normal.