These Conditions of Use govern the purchase of products sold by TRIGEASPORT SL through the website located at www.365rider.com. By purchasing products through this Website, you, the Customer, agree to these terms.

Contact Details of TRIGEASPORTS SL

  • Tax ID (CIF): B98471832
  • Physical Point of Sale: C / La Costera Nº2 Bajo Izquierda, 46015 - Valencia - Spain
  • Fiscal Address: C / Maestro Gozalvo 9, 46005 - Valencia - Spain
  • Email: [email protected]
  • Telephone: (+34) 518 89 81 34

Purchase Agreement Acceptance

The purchase of products offered on this Website implies acceptance of these General Conditions of Purchase. It is important to read and understand these conditions before accepting them. If you do not accept these conditions, the purchase process will not proceed, and no obligation or responsibility is assumed by TRIGEASPORT SL.

Jurisdiction and Legal Proceedings

In the event of any disputes or divergences arising from the fulfillment or interpretation of the purchase agreement or any of its conditions:

  • Corporate Clients: Parties agree to submit to the Courts and Tribunals of the city of Valencia, waiving any other jurisdiction.
  • Consumers: Parties agree to submit to the courts and tribunals of the consumer's domicile.

A declaration of nullity of one or more non-essential purchase conditions does not affect the validity of the entire purchase agreement, which will continue in force.

To begin purchasing products on the Website, customers must first enter the required data either at the time of purchase or by registering on the Website.

Registration Process

To register, please navigate to the "Register" section of the Website and fill in the necessary information. This initial setup will streamline future purchases.

Subsequent Purchases

For future purchases, if you have already registered, simply provide your email address and password in the "Login" section. This will allow you to access your account quickly and proceed with new purchases.

Customers can choose from several payment methods for convenience and flexibility:

Payment by Bank Transfer

Transfer funds directly to the TRIGEASPORTS SL account number provided during the purchase process. Please include the order number as a reference. Note that any bank fees incurred are the responsibility of the Client. Note: The product will be reserved for the next 3 days pending payment. If payment is not received within this period, the order will be canceled and the product will be made available to other customers.

Payment by Card

Enter your debit or credit card details (Visa, Visa Electron, and Mastercard). This transaction will be processed once accepted by your financial institution. No additional charges apply. TRIGEASPORTS SL is not liable for errors in the payment information provided by the Client.

Payment via PayPal

Use your PayPal account to complete the purchase. Note that PayPal transactions incur a surcharge of 3.4% of the total amount plus €0.35.

Payment via Klarna (Germany and Austria)

Klarna offers flexible payment solutions, including "Slice your payment" and "Pay later by invoice." For more details on how to use Klarna, visit our Klarna information page.

Once TRIGEASPORTS verifies that the purchase process is complete, products will be delivered to the address provided by the Customer during the purchase process within the following time frames:

  • Europe (EU): 3-5 business days.
  • UK and Eastern European countries: 4-7 business days.

Note: Orders placed after 13:00 will be processed the next business day. For payments made via bank transfer, delivery time starts from the date of payment validation.

Address Changes and Delivery Issues

Customers may change the delivery address as long as the order status is "Pending shipment." TRIGEASPORTS is not liable for delivery errors or damages resulting from incorrect or non-existent addresses provided by the customer. If the customer is absent at the time of delivery or if the product is not collected, it is imperative to contact 365Rider immediately at [email protected] to arrange a new delivery date.

Multiple Shipments

TRIGEASPORTS may deliver orders in several shipments.

VAT and Customs Information

VAT is included for orders shipped within the European Union and the UK. For orders shipped outside the European Union, no VAT or sales tax is included, and such orders may be subject to customs fees and import duties of the destination country, charged directly by the courier. The specific details of these charges, which may depend on the product category and declared amount, cannot be provided by us. We recommend consulting your local Customs office for detailed information.

Liability for Customs Charges

Customers are fully responsible for any returned parcels due to unpaid customs charges. Postal charges, return shipment costs, customs charges, and handling fees will be deducted from any refund due.

Our product availability is indicated directly on our website to ensure transparency and help you plan your purchase:

Immediate Delivery/Shipping

Products labeled as "Immediate Delivery" or "Immediate Shipping" are currently in stock at our warehouses and ready to be dispatched.

Extended Delivery Times

Products with stated delivery times of 3 to 5 days or longer are dependent on the availability from our network of official suppliers and manufacturers. We regularly check and validate stock levels with our partners, but should any issues arise, our customer service team will promptly inform you of any potential delays.

Order Delivery Policy

IMPORTANT: Your order will only be shipped when all items within the order are available. This policy ensures that you receive all your items at the same time.

If you are not satisfied with your purchase, you may return the product for a refund within 30 days of delivery. To be eligible for a return, items must not have been used or altered and must be in perfect resalable condition, including the original box, packaging, and labels.

Return Costs

The cost of returning non-defective items is borne by the customer. This includes products returned for size or other preference changes. The deadline for making such returns or exchanges is 30 days from the original purchase date.

Defective or Incorrect Items

For returns involving defective, damaged, incorrect, or incomplete items, please refer to our returns page for detailed instructions on how to proceed.

Refund Process

Once the returned merchandise is received and inspected at our warehouse, the refund will be processed based on the original method of payment. Please ensure that the item arrives in the condition it was received, with all original packaging and labels intact.

Important: Packaging Conditions

The item must be returned in the same condition it was delivered. We will not accept products that have been used, are sent without protective packaging, or have broken original packaging.

For more information, please visit our returns page.

If you need to cancel your order, please send an email to [email protected]. We can process the cancellation as long as your order is not yet ready for dispatch and has not left our warehouse.

To express complaints or claims, please email [email protected]. 365 Rider is committed to addressing these concerns promptly, and we aim to respond within 24 to 48 hours.

All products sold by 365rider come with a warranty that covers manufacturing defects or faults. This warranty does not cover normal wear and tear or damage caused by external factors such as friction, sharp objects, or chemicals.

Exclusions from Warranty

  • Wear and tear of tires, inner tubes, brakes, brake cables, brake pads, and batteries.
  • Damage from external factors like friction, sharp objects, or chemicals.
  • Product wear due to use.

Warranty Processing Times

The average time to process a warranty claim is 14 days, depending on the product type and manufacturer. If the item needs to be sent to the supplier for inspection, this can take up to 30 days. We will notify you via email when your item is sent for supplier inspection.

How to Request a Product Warranty

If you discover a defect in a product, before returning it, please contact us at [email protected]. Include photographs and a brief description of the issue. For footwear, also include a photo of the shoe label and sole.

Warranty Request Requirements

  • Copy of the invoice.
  • Detailed photos of the defect.
  • Description of the product's use.
  • Video showing the product's defect (optional).

Warranty Acceptance

If a warranty claim is accepted and the return of the defective product is approved, you will receive a discount voucher equivalent to the value of the product. This voucher can be used for future purchases at 365Rider and applied during the checkout process.

This policy reflects our commitment to customer satisfaction and confidence in the quality of our products and services.

Explore our extensive range of current offers on cycling equipment, accessories, and more. Enjoy free gifts with your purchase, multi-buy offers, and exclusive discounts. Whether you need cycling gear, accessories, or technical apparel, 365Rider is your destination for top deals online.

Current Promotions

Our promotions are time-sensitive, so don't miss out! Take advantage of our discount codes today and start saving. Please note that promotions and recurring coupons exclude electronics, tires, wheels, carbon plate shoes, and products from brands like SidI, Sram, and Shimano, to ensure the availability of our most sought-after items and maintain the quality of our offers.

Validity and Subscription

Always check the validity dates of our offers—they're unbeatable! Subscribe to our emails to receive exclusive offers and updates on new products.

Frequently Asked Questions

How do I use discount codes?

Using discount codes at 365Rider is simple. Add your desired products to your cart, and enter the code in the "Add discount code" field on the cart page. Click "Add" to apply the discount. Ensure you're not attempting to combine offers, as only one discount code is allowed per purchase, and some products may be excluded from promotions.

Why is my discount code not working?

If your discount code is not working, ensure it's valid, not expired, and applicable to the items in your cart. For further assistance, please contact our Customer Care team through our Help Center.

How do I find out about new discount codes?

The best way to stay informed about our latest offers is to subscribe to our newsletter or our Telegram channel. You'll receive exclusive offers, cycling tips, product guides, and breaking news directly.

Where do I find the best discount codes?

Subscribe to our newsletter or Telegram to receive the most up-to-date discount codes and the best deals directly to your email or mobile device.

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