Shipping

shipping costs

Product delivery

Availability of the products

Cancellations

Complaints and claims

Shipping costs

Free shipping on purchases over 49€ in Spain (mainland) and Balearic Islands, and in Europe on purchases over 100€.

Shipping costs to Spain with an amount less than 49€ will be 3,99€.

The price of the products will be the one that appears in the currency indicated next to each product on the Website.

Shipping costs are not included in the price of the products and are paid by the customer if the order does not have free shipping costs.

These shipping costs will be added to the total amount of the selected products and the customer may consult them at any time in the shopping basket before confirming the order and finalising the purchase process.

The sales prices include the VAT indicated on our website.

TRIGEASPORT S.L. reserves the right to make, at any time and without prior notice, the changes it deems appropriate, and may frequently update products or prices. The price applicable to the purchase request made by the customer will be the one that appears at the time of accepting the General Conditions of Purchase.

 

 

 

 

Product delivery

   When TRIGEASPORT has verified that the purchase process has been carried out correctly, it will proceed to deliver the products to the address indicated by the Customer in the purchase procedure, during normal business hours and in the following terms:

• Europe (EU): 3-5 business days*.

* Ireland ,UK and East Eurpean countries have an estimated delivery time of 4-7 business days.

  Please note that orders purchased after 13:00 hour will be processed the following business day.

In case of bank transfer, the delivery time will be calculated from the validation of the payment.

TRIGEASPORT SL uses the Customer's Address as a means of delivery:

   In the event that the Customer, after making the purchase, wishes to modify the delivery address, he / she may do so as long as the order is " Pending shipment ".

 TRIGEASPORT will not be responsible for errors and / or damages caused in the delivery when the address entered by the Customer does not exist, is incorrect or when the requirements for the change of delivery address indicated previously are not met.

TRIGEASPORT can deliver the products in several shipments.

   If, at the moment the products are delivered to the address given by the Customer, the Customer is found to be absent or nobody collects the product, the Customer must contact  365Rider as soon as possible at info@365rider.com to arrange a new delivery date.

IMPORTANT INFO for non EU recipients:

When will I be charged VAT?

- For orders being shipped to countries within the European Union and UK, VAT is already included in the product prices you see on our website. 

- For orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.

- The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Availability of the products

   The products that we indicate "Immediate Delivery" or "Immediate Shipping" indicate that the reference is in stock in our warehouses.

   Products with delivery times of 3 to 5 days or longer, indicates that the products are subject to the availability of our network of official suppliers and manufacturers that we periodically validate that they have stock of these products, but in case of any eventuality, the customer service team will keep you promptly informed.

IMPORTANT: Your order will be delivered when all the items in the order are available.

Cancellations

   If you want to cancel your order, you can send an email to info@365rider.com. We can cancel it as long as it is not ready and before it leaves our warehouse.