DELIVERIES AND RETURNS

Deliveries

How long does my delivery take?

We expect delivery can take approximately 3-5 days.

   

How much does my delivery cost?

 365rider.com offers free shippinng on orders with 100€ minimum spend, to all european countries except Norway, Greece and Finland.

Otherwise, the delivery cost is 9,99€ for orders less than 100€. 

Shipping to Norway, Greece and Finland will cost 15 EUR for any order size except for high volume products that may incur in additional charges.

High volume products like bicycles can have additional shipping costs involved. This will be detailed in your check out page.

NOTE: We have international customer service advisors on hand ready to read and reply to your emails. If you need more information about our products or service you can contact us on info@365rider.com.

 

Returning an unwanted item

 

How long do I have to make a return?

   If you have changed your mind and wish to return an item, you have 30 days to do so. The articles cannot have been used or manipulated and must be in perfect conditions of sale, with their original box, packaging and labels.

   

Will I have a handling fee if I return a product?

   Returns costs of unwanted items are borne by you. To carry out the return, you can use the courier company that best suits your needs.

   

Is there a product that cannot be returned?

Returns or exchanges of the following products are not accepted:

• Electronic products that have been turned on and / or activated such as Garmin, Favero, Polar or Rollers.
• Wetsuits (for hygiene and being a very delicate material that can easily be damaged)
• Intimate garments such as briefs, boxers, briefs, swimsuits and shocks (for hygiene reasons)
• Nutrition and food products
• Products that are returned without any protection, with stickers from the courier company

   

How can I return a product?

Return process:

1. Check that the product is in perfect condition and meets the conditions for return.

2. Enter your customer area: 365rider.com/order-history, find the order and select the item to return.

3. Once the return is approved, print the RMA (return slip sent to your email)

4. Prepare the product in its original box or packaging and protected with a bag or box. Include the RMA document (return slip sent to your email) inside the package.

5. Send us the return to the following address:

365RIDER
C/ La Costera 2
46015 Valencia
Spain

   You can use the means of transport you want as long as it provides you with a package tracking. Keep in mind that the shipping costs will be borne by you, so we are not responsible for the expenses generated during the transport. We will only refund the returned products when they arrive at our warehouse.

IMPORTANT: Packaging conditions

The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer, a product without any protection or with the original packaging broken.

   

Return of a defective, damaged, incomplete or wrong item

 

What happens if my item has a defect?

   If an item has a defect, before returning it, contact us and attach photos and a brief description of the problem to sales@365rider.com , we may be able to solve it without incurring the expense of sending it to us.

   Then, we will contact you to agree on the steps to follow in the process . In the case of defective items, please give us 14 days to manage the warranty with the brand. The reason is because the item will be inspected by the warranty department. If an item has to be sent to the supplier to be inspected, we will send you an email to notify it, supplier inspections can take up to 30 days.

All items for sale on 365rider are covered by a warranty that generally includes any manufacturing defects or defects.

   365rider does not cover general wear and tear on tires, inner tubes, brakes, brake cables, brake pads, batteries, etc. Neither will damp garments, products that give off a bad smell or articles that cause physical discomfort will be accepted.

Damage caused by external factors will not be taken into account: friction, sharp objects, chemicals, etc.

   

What happens to damaged items?

   If the item is damaged, you must notify us within a maximum period of 24 hours after receiving it at ventas@365rider.com and attach photographs with a brief description of the problem, since we must inform the transport company and claim the damage.

We may be able to fix it without incurring the expense of sending it to us.

   For our part, we will make a replacement or change immediately as long as we have stock. Otherwise, we will refund you for damaged products.

   

What about wrong or incomplete items?

   We do everything possible to ensure that you correctly receive the products you have ordered and do not fail you. However, if you receive an item that is not the one purchased, please contact us within a maximum period of 24 hours at ventas@365rider.com and attach photos with a brief description of the problem. We will do our best to make a replacement and deliver the correct product.

Possibly we can solve it without having to incur the expense of sending it to us if the article is incomplete .

Shipping costs will be paid by 365Rider if the product is incorrect .

   

Changing an item

Can I exchange one product for another?

   All size or product changes costs in 365RIDER are borne by you. The deadline to make the change is 30 days after the purchase is made.

   

Is there a product that cannot be changed?

Exchanges of the following products are not accepted:

• Electronic products that have been turned on and / or activated such as Garmin, Favero, Polar or Rollers.
• Wetsuits (for hygiene and being a very delicate material that can easily be damaged)
• Intimate garments such as briefs, boxers, briefs, swimsuits and shocks(for hygiene reasons)
• Nutrition and food products
• Products that are returned without any protection, with stickers from the courier company

   

 Will I have a handling fee if I change a product?

   Changes costs of unwanted items are borne by you. To carry out the return, you can use the courier company that best suits your needs.

   

How can I change a product?

The steps to make a change are the following ones:

1. Check that the product is in perfect condition and meets the conditions to make the change.

2. Search in 365rider that the size or product for which you want to make the change is available

3. Enter your customer area: 365rider.com/order-history, find the order and select the item to be exchanged. In the comments section include the size with the product you need.

4. After the return is approved, print the RMA (return slip sent to your email).

5. Prepare the product in its original box or packaging and protected with a bag or box. Include the RMA document inside the package.

6. Send us the return to the following address:

365RIDER
La Costera Street 2
46015 Valencia
Spain

7. This process may take approximately 5-10 days .

   Tip: If you want to speed up the exchange process, you can place a new order and we will refund you when your order reaches 365rider by ensuring that it meets the conditions for the return.

IMPORTANT: Packaging conditions

The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer, a product without any protection or with the original packaging broken.

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