DELIVERIES AND RETURNS

Deliveries

How long does my delivery take?

We expect delivery can take approximately 3-5 days.

* Ireland ,UK and East European countries have an estimated delivery time of 5-8 business days.

  Please note that orders purchased after 13:00 hour will be processed the following business day.

In case of bank transfer, the delivery time will be calculated from the validation of the payment.

   

How much does my delivery cost?

 365rider.com offers free shippinng on orders with 100€ minimum spend, to all european countries  except Norway, Greece, Finland, Denmark, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Poland and Czech Republic. Deliveries outside EU will be charged shipping costs for any order size.

 Otherwise, the delivery cost is 9,99€ for orders less than 100€. 

 Shipping to Norway, Greece and Finland will cost 9.99 EUR for any order size except for high volume products that may incur in additional charges.

 Shipping to  Denmark, Hungary, Latvia, Lithuania, Slovakia, Slovenia, Poland and Czech Republic will cost 6,99 EUR for orders above 100€ except for high volume products that may incur in additional charges.

 High volume products like bicycles can have additional shipping costs involved. This will be detailed in your check out page.

IMPORTANT INFO for non EU recipients:

 When will I be charged VAT?

 For orders being shipped to countries within the European Union, VAT is already included in the product prices you see on our website.

 For orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.

 The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

IMPORTANT INFO UK recipients:

 Due to recent changes in the UK & EU's trade agreements, customers living within the UK will no longer be charged VAT on purchases from 365rider of orders where Minimum basket size is 135£. Once you have processed your order we will return the VAT and notify you.

 Please note, your order will be shipped on a DAP (Delivered at Place) service and you may be required to pay duties and taxes on your purchase when it arrives. Our courier will contact you in advance of delivering the goods.

 Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. Consult your local customs office for current charges before you order to avoid charges you were not expecting.

 The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

 We apologize for this inconvenience. If you have any further question please do not hesitate to contact our customer support.

NOTE: We have international customer service advisors on hand ready to read and reply to your emails. If you need more information about our products or service you can contact us on sales@365rider.com.

 

Returning an unwanted item

 

How long do I have to make a return?

   If you have changed your mind and wish to return an item, you have 30 days to do so. The articles cannot have been used or manipulated and must be in perfect conditions of sale, with their original box, packaging and labels.

   

Do I have to pay a processing fee when I return a product?

  The purchaser is responsible for the cost of returning the goods to 365rider via your chosen postal service.
Please make sure all returned items are well packaged.

  We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.
Please allow at least 2 weeks for your return to be processed from the time your return parcel is marked as delivered. We will notify you via email once your return has been processed.

 Returns Outside EU: When returning a Product outside EU make clear to the parcel carrier that it´s a PRODUCT RETURN to avoid taxes be charged when importing the parcel. Postal charges, return shipment costs, customs charges and handling fees charged to 365rider will all be deductible from any refund due.

   

Is there a product that cannot be returned?

Returns or exchanges of the following products are not accepted:

• Electronic products that have been turned on and / or activated such as Garmin, Favero, Polar or Rollers.
• Wetsuits (for hygiene and being a very delicate material that can easily be damaged)
• Intimate garments such as briefs, boxers, briefs, swimsuits and shocks (for hygiene reasons)
• Nutrition and food products
• Products that are returned without any protection, with stickers from the courier company

   

How can I return a product?

Return process:

1. Check that the product is in perfect condition and meets the conditions for return.

2. Enter your customer area: 365rider.com/order-history, find the order and select the item to return.

3. Once the return is approved, print the RMA (return slip sent to your email)

4. Prepare the product in its original box or packaging and protected with a bag or box. Include the RMA document (return slip sent to your email) inside the package.

5. Send us the return to the following address:

Trigeasports SL 
B98471832
C/ La Costera 2
46015 Valencia
Spain

   You can use the means of transport you want as long as it provides you with a package tracking. Keep in mind that the shipping costs will be borne by you, so we are not responsible for the expenses generated during the transport. We will only refund the returned products when they arrive at our warehouse.

IMPORTANT: Packaging conditions

The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer, a product without any protection or with the original packaging broken.

   

Return of a defective, damaged, incomplete or wrong item

 

What happens if my item has a defect?

   If an item has a defect, before returning it, contact us and attach photos and a brief description of the problem to sales@365rider.com , we may be able to solve it without incurring the expense of sending it to us.

   Then, we will contact you to agree on the steps to follow in the process . In the case of defective items, please give us 14 days to manage the warranty with the brand. The reason is because the item will be inspected by the warranty department. If an item has to be sent to the supplier to be inspected, we will send you an email to notify it, supplier inspections can take up to 30 days.

All items for sale on 365rider are covered by a warranty that generally includes any manufacturing defects or defects.

   365rider does not cover general wear and tear on tires, inner tubes, brakes, brake cables, brake pads, batteries, etc. Neither will damp garments, products that give off a bad smell or articles that cause physical discomfort will be accepted.

Damage caused by external factors will not be taken into account: friction, sharp objects, chemicals, etc.

   

What happens to damaged items?

   If the item is damaged, you must notify us within a maximum period of 24 hours after receiving it at ventas@365rider.com and attach photographs with a brief description of the problem, since we must inform the transport company and claim the damage.

We may be able to fix it without incurring the expense of sending it to us.

   For our part, we will make a replacement or change immediately as long as we have stock. Otherwise, we will refund you for damaged products.

   

What about wrong or incomplete items?

   We do everything possible to ensure that you correctly receive the products you have ordered and do not fail you. However, if you receive an item that is not the one purchased, please contact us within a maximum period of 24 hours at ventas@365rider.com and attach photos with a brief description of the problem. We will do our best to make a replacement and deliver the correct product.

Possibly we can solve it without having to incur the expense of sending it to us if the article is incomplete .

Shipping costs will be paid by 365Rider if the product is incorrect .

   

Changing an item

Can I exchange one product for another?

   All size or product changes costs in 365RIDER are borne by you. The deadline to make the change is 30 days after the purchase is made.

   

Is there a product that cannot be changed?

Exchanges of the following products are not accepted:

• Electronic products that have been turned on and / or activated such as Garmin, Favero, Polar or Rollers.
• Wetsuits (for hygiene and being a very delicate material that can easily be damaged)
• Intimate garments such as briefs, boxers, briefs, swimsuits and shocks(for hygiene reasons)
• Nutrition and food products
• Products that are returned without any protection, with stickers from the courier company

   

 Will I have a handling fee if I change a product?

   Changes costs of unwanted items are borne by you. To carry out the return, you can use the courier company that best suits your needs.

   

How can I change a product?

The steps to make a change are the following ones:

1. Check that the product is in perfect condition and meets the conditions to make the change.

2. Search in 365rider that the size or product for which you want to make the change is available

3. Enter your customer area: 365rider.com/order-history, find the order and select the item to be exchanged. In the comments section include the size with the product you need.

4. After the return is approved, print the RMA (return slip sent to your email).

5. Prepare the product in its original box or packaging and protected with a bag or box. Include the RMA document inside the package.

6. Send us the return to the following address:

Trigeasports SL 
B98471832
La Costera Street 2
46015 Valencia
Spain

7. This process may take approximately 5-10 days .

   Tip: If you want to speed up the exchange process, you can place a new order and we will refund you when your order reaches 365rider by ensuring that it meets the conditions for the return.

IMPORTANT: Packaging conditions

The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer, a product without any protection or with the original packaging broken.

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