How long do I have to make a return?*2
If you have changed your mind and wish to return an item, you have 30 days to do so. The articles cannot have been used or manipulated and must be in perfect conditions of sale, with their original box, packaging and labels.
Do I have to pay a processing fee when I return a product?
The purchaser is responsible for the cost of returning the goods to 365rider via your chosen postal service.
Please make sure all returned items are well packaged.
We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.
Please allow at least 2 weeks for your return to be processed from the time your return parcel is marked as delivered. We will notify you via email once your return has been processed.
Returns Outside EU: When returning a Product outside EU make clear to the parcel carrier that it´s a PRODUCT RETURN to avoid taxes be charged when importing the parcel. Postal charges, return shipment costs, customs charges and handling fees charged to 365rider will all be deductible from any refund due.
Is there a product that cannot be returned?
Returns or exchanges of the following products are not accepted:
• Electronic products that have been turned on and / or activated such as Garmin, Favero, Polar or Rollers.
• Wetsuits (for hygiene and being a very delicate material that can easily be damaged)
• Intimate garments such as briefs, boxers, briefs, swimsuits and shocks (for hygiene reasons)
• Nutrition and food products
• Products that are returned without any protection, with stickers from the courier company
How can I return a product?
1. Check that the product is in perfect condition and meets the conditions for return.
2. Enter your customer area: 365rider.com/order-history, find the order and select the item to return.
3. Once the return is approved, print the RMA (return slip sent to your email)
4. Prepare the product in its original box or packaging and protected with a bag or box. Include the RMA document (return slip sent to your email) inside the package.
5. Send us the return to the following address:
C/ La Costera 2
You can use the means of transport you want as long as it provides you with a package tracking. Keep in mind that the shipping costs will be borne by you, so we are not responsible for the expenses generated during the transport. We will only refund the returned products when they arrive at our warehouse.
*2Returns will be extended until January 10.
IMPORTANT: Packaging conditions
The item must be received in the same condition it was delivered to the customer and the original packaging and labels must be preserved. Under no circumstances will we accept a product that has been used by the customer, a product without any protection or with the original packaging broken.